Terms of Service

1. What Rework does

Rework is an AI agent that replies to your customers on the channels you connect, such as Facebook Messenger, Instagram, WhatsApp and a website chat widget. It can answer questions, capture and qualify leads, book appointments, sell products from a connected store and report on these conversations.

2. Your account

• You must be at least 18 and able to agree to these terms for yourself or the business you represent.
• Keep your login details secure. You are responsible for activity in your account, including by teammates you invite.
• Give us accurate information and keep it up to date.

3. Free trial, plans and billing

• New workspaces get a 14-day free trial. No credit card is needed to start it.
• Paid plans are monthly subscriptions, billed in advance at the price shown when you subscribe. Prices may exclude taxes, which are added where required.
• Payments are processed by our payment provider, Polar, which acts as the merchant of record. We don't store your card details.
• We may change prices. We'll tell you in advance, and changes apply from your next billing period.

4. Cancelling and refunds

You can cancel anytime from your dashboard. You keep access until the end of the period you've paid for, and you won't be charged again. Refunds and service credits are covered by our Refund Policy.

5. Using Rework responsibly

You agree not to use Rework to:

• send spam or unsolicited messages, or message people who haven't contacted you or agreed to hear from you;
• break the rules of the platforms you connect, including Meta's and WhatsApp's platform and commerce policies;
• share unlawful, misleading, harmful or infringing content, or sell prohibited goods or services;
• try to break, overload, reverse engineer or get around the security of the service.

We may suspend or close accounts that break these rules or put the service, other customers or the platforms we connect to at risk.

6. Your content and your customers' data

You own your content: your business information, product catalog, knowledge sources and the conversations with your customers. You give us permission to store and process it only to run and improve Rework for you, as described in our Privacy Policy.

You are responsible for having the right to contact your customers and to share their information with us, and for giving them any privacy notice the law requires.

7. AI replies

Rework uses AI to write replies and classify conversations. AI can make mistakes, so set up your agent with accurate, approved information and review its work. Replies are sent on your behalf, and you are responsible for the offers, prices and promises made to your customers.

8. Third-party services

Rework connects to services such as Meta (Messenger, Instagram, WhatsApp), Shopify, Google Calendar, Cal.com and Klaviyo. Your use of them is governed by their own terms, and we aren't responsible for their availability or changes to them.

9. Beta and upcoming features

Features marked Beta or Coming soon are early versions. They may change, have limits or be removed, and are provided as they are.

10. Our service

We work to keep Rework available and secure, but we don't promise it will be uninterrupted or error-free. We may change or improve features over time. Rework, its software and its brand belong to us, and these terms don't give you any rights to them beyond using the service.

11. Ending your account

You can stop using Rework and close your account at any time. We may suspend or end your access if you break these terms or don't pay. When an account closes, we delete or anonymise its data as described in our Privacy Policy.

12. Disclaimers and liability

To the extent the law allows, Rework is provided "as is" without warranties of any kind, and we are not liable for indirect or consequential losses, such as lost profits, lost sales or lost data. Our total liability for any claim is limited to the amount you paid us in the 12 months before it arose.

You agree to cover our reasonable costs if a claim is brought against us because of your content, your use of Rework or your breach of these terms.

13. Changes to these terms

We may update these terms. If a change is significant, we'll tell you by email or in the app before it takes effect. Continuing to use Rework afterwards means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the Republic of the Philippines, and disputes will be handled by the courts of Manila.

15. Contact

Rework Technologies Inc., G/F Bachrach Bldg. II, Corner 23rd St. and Railroad Dr., Port Area, Manila 1000, Metro Manila, Philippines. Email [email protected].