About Rework
No customer should be left waiting in the DMs
Customers expect a reply in minutes. Most teams answer in hours, or never, and every slow reply is a sale that goes to someone else. We built Rework so that any business, however small its team, can answer every message the moment it arrives.
What Rework does
One AI agent that works across Messenger, Instagram, WhatsApp and your website, with the same knowledge, tone and follow-up on every channel.
- Replies in seconds
- Answers questions about pricing, availability and orders the moment they arrive, day and night.
- Captures and qualifies leads
- Qualifies each conversation as it happens, so your team follows up with the hottest leads first.
- Books appointments
- Books, reschedules and cancels appointments in the conversation, and syncs them to Google Calendar or Cal.com.
- Sells your products
- Answers price and stock questions from your live Shopify catalog and sends Buy now cards right in the chat.
How we build it
An AI agent speaks for your business, so it has to earn your trust before it earns you sales.
- Your words, your rules
- Rework is trained on your business and only shares product info, prices and policies you've approved.
- Speaks your customer's language
- Rework replies in the customer's own language, on every channel.
- People stay in the loop
- When a buyer needs a real person, Rework flags the chat and pings your team with full context.
- Live in minutes
- Most businesses connect their channels, upload their FAQs and go live within 15 minutes.
Frequently asked questions
Everything you need to know about Rework and how it works.
- Is there a free trial?
- Yes. Try Rework free for 14 days on Messenger, Instagram, WhatsApp and your website chat widget. No credit card required to start.
- How long does setup take?
- Most businesses are live within 15 minutes. Connect your Facebook Page, Instagram or WhatsApp Business account, add the chat widget to your website, upload your FAQs and product info, and Rework is ready to reply.
- Can I cancel anytime?
- Yes. Cancel from your dashboard anytime and you'll keep access until the end of your current billing period. See our refund policy for first-month refunds and outage credits.
- Will the AI sound like a robot?
- No. Rework is trained on your business, replies in the customer's language, and only shares product info, prices, and policies you've approved.
- How does billing work?
- Plans are flat monthly subscriptions per workspace. Add more channel connections, like Pages, Instagram accounts, WhatsApp numbers or website widgets, or more team members anytime.
- Is my data safe?
- Rework connects to Messenger, Instagram and WhatsApp through official Meta APIs and never stores your password. Conversations from every channel, including your website widget, are encrypted in transit and at rest, and you can disconnect at any time.