Refund Policy

Try it free first

Every new workspace starts with a 14-day free trial, with no credit card required. You're only charged if you choose a paid plan.

Cancel anytime

You can cancel your subscription from your dashboard at any time. You'll keep access until the end of the billing period you've paid for, and you won't be charged again.

First-month refund

If Rework isn't right for you, you can ask for a full refund of your first monthly payment within 14 days of being charged. Email us from the address on your account and we'll process it. This applies once per business.

Outage credits

If Rework is unavailable for more than 24 hours in a row because of a problem on our side, we'll credit your account for the affected days. Ask for the credit within 30 days of the outage. Credits apply to future bills and can't be exchanged for cash.

Outages caused by the platforms you connect (such as Meta or WhatsApp), your own setup, or scheduled maintenance we've announced aren't covered.

Other payments

Apart from the first-month refund and outage credits, payments aren't refundable, including for partly used billing periods or downgrades. Where the law gives you a right to a refund, that right always applies.

How refunds are paid

Refunds go back to the original payment method through our payment provider, Polar. Depending on your bank, they can take 5 to 10 business days to appear.

Questions

Email [email protected] and we'll help.