Privacy Policy

1. Two kinds of data

Your data is information about you and your team as Rework customers. For this, we decide how it's used.

Your customers' data is the information in the conversations Rework handles for your business. For this, your business decides how it's used, and we process it on your behalf and only to provide Rework to you.

2. What we collect

• Account details: your name, email, password and the business information you add, such as hours, services and policies.
• Conversations: messages, names and contact details from the channels you connect, such as Messenger, Instagram, WhatsApp and the website chat widget.
• Connected services: data you choose to sync, such as your Shopify catalog and orders, calendar bookings from Google Calendar or Cal.com, and contacts sent to Klaviyo.
• Billing: your plan and payment history. Card payments are handled by our payment provider, Polar; we don't store card numbers.
• Usage and device data: pages visited, features used, browser and device information, collected with analytics cookies only if you allow them.
• Support: what you send us when you contact us.

3. How we use it

• to run Rework: write replies, qualify leads, book appointments, sell products and show your reports;
• to manage your account, subscription and billing;
• to keep the service secure and prevent abuse;
• to support you and send service updates;
• to understand how Rework is used and improve it, with your consent where required;
• to meet our legal obligations.

4. AI processing

To write replies and classify conversations, we send conversation content and your business information to our AI model provider. It processes this data only to provide those results to us and, under its API terms, doesn't use it to train its models.

5. Who we share it with

We don't sell personal data. We share it only with:

• service providers that help us run Rework, such as hosting, our AI model provider, payments (Polar), product analytics (PostHog), real-time updates and email delivery;
• the services you connect, such as Meta, Shopify, Google Calendar, Cal.com and Klaviyo, to do what you've asked;
• authorities, when the law requires it or to protect rights and safety;
• a buyer or successor, if Rework is merged or sold.

6. Cookies and analytics

We use essential cookies to run the site and app, and optional analytics cookies (PostHog) only if you accept them in the cookie banner. You can change your choice by clearing your browser data for this site. Our Cookie Policy lists each one.

7. How long we keep it

We keep your data while your account is active. When you close your account or disconnect a channel, we delete or anonymise the related data within a reasonable period, unless we must keep it longer for legal, tax or security reasons.

8. Security

We connect to Meta through its official APIs and never ask for or store your Facebook or Instagram password. Data is encrypted in transit and at rest, and access is limited to people and systems that need it.

9. International transfers

Our providers may process data in other countries. When they do, we use safeguards the law requires, such as standard contractual clauses.

10. Your rights

Depending on where you live, you can ask to access, correct, delete or export your data, object to or limit how we use it, and withdraw consent. Email us to make a request. If you're a customer of a business that uses Rework, contact that business first; we'll help them respond.

11. Children

Rework is for businesses and isn't meant for children under 16. We don't knowingly collect their data.

12. Changes

We may update this policy. We'll change the date at the top, and tell you by email or in the app if a change is significant.

13. Contact

Rework Technologies Inc., G/F Bachrach Bldg. II, Corner 23rd St. and Railroad Dr., Port Area, Manila 1000, Metro Manila, Philippines. Email [email protected].